Ting is proven to help keep families and homes safe by preventing electrical fires, which are some of the most devastating types of house fires. Ting includes a simple, secure, smart plug-in sensor and electrical fire monitoring service and is provided to eligible policyholders for free.
American National Insurance Company is offering a Ting device and three-year monitoring service to policyholders at no additional cost. After the initial three-year service period, American National will communicate any potential program updates. You will never be required to pay for Ting.
It is very easy! It typically takes 2 minutes to install and activate the service. Ting is designed to be entirely do-it-yourself (DIY), no matter your technology comfort or skill level.
A smartphone and a 24/7 Wi-Fi connection with internet access are required to install Ting. Note: The Ting Sensor app is not compatible with desktops or laptop computers.
Ting should be installed within 10 days of receipt to start protecting your family and home.
No. Ting is a smart home service with an intelligent plug-in sensor at its core. The Ting Sensor app is required for installation of the Ting sensor and keeps you in the know after you've activated your Ting service. Most importantly, if a fire hazard is identified, the service includes access to the Ting Fire Safety team who will lead you through every step to resolve the hazard and keep you safe. The Ting service also includes a $1,000 Ting Credit to support fire hazard remediation.
Ting monitors your electrical system and what's plugged into it for the main precursors to electrical fires, micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards before they might develop into an electrical fire.
Ting does not contain any other technology such as microphones, cameras, or motion detectors.
If Ting detects a fire hazard in your home, you will receive:
- An App Notification,
- A personal text from a Ting Fire Safety Engineer,
- A personal phone call from a Ting Fire Safety Engineer, and
- A personal email.
While we hope that you never receive a Ting fire hazard notification, if you do, it is imperative to respond immediately to the Ting Fire Safety Team as your house is in danger.
When a fire hazard is detected, an experienced Ting Fire Safety Engineer will walk you through the details of the hazard that Ting has identified along with a plan to resolve the hazard. If needed, a visit from a licensed electrician will be coordinated with you to find and fix the hazard. The Ting Remediation Credit will cover up to $1,000 of the electrician’s service, which usually will cover all costs.
If service is required to repair a Ting-identified fire hazard, you have the right to use your preferred licensed electrician. In this case, it is required that your own electrician contact and coordinate with the Ting Fire Safety Team prior to visiting your home in order for the Ting Service Credit to be applicable.
The large majority of homes in the U.S. have one main electrical panel and only require a single Ting sensor for whole-home coverage. If your home happens to have more than one main electrical panel as described here, an additional Ting sensor would be required for each additional main panel. Contact the Ting Customer Care Team at [email protected] for more information to determine the appropriate plan of action. If Whisker Labs determines you need an additional Ting sensor, your insurance provider will cover the additional sensor and monitoring.
In short, Ting only shares data required to deliver the Ting service. No information is shared to 3rd parties. If professional remediation is required and coordinated with you, Ting shares your name, address, and phone number with the Ting-authorized electrician to facilitate scheduling the on-site repair. When an electrical fire hazard is identified to be originating from your Electric Utility, the Ting Fire Safety Team may share your Ting data with your Utility to support their effort to fix the hazard that resides outside your home. In severe cases, or in wildfire-prone areas, Ting may also share Ting data with First Responders who can support mitigation and response efforts.
Please see the Ting privacy policy here for more details.
The Ting sensor, the Ting Sensor app, and the Ting servers undergo regular, rigorous vulnerability and penetration tests by an independent, accredited 3rd party security firm.
Find out more here about how Whisker Labs secures Ting and protects your privacy.